Refunds are generally not provided for payments made through the payment gateway, unless specific circumstances warrant it:

1. If a technical issue results in multiple or excessive debits from a customer's card or bank account in a single transaction, the extra amount will be refunded to the customer, excluding Payment Gateway fees.

2. In cases where payment is deducted from the customer's card or bank account due to a technical issue, but the enrollment process is unsuccessful, the customer will be reimbursed after deducting the costs associated with the Payment Gateway. It's important to note that enrollment for the services offered by (website name) is free of charge.

To initiate a refund, customers need to provide the original payment receipt and transaction number. They can submit their refund request via email in the specified format to (mention email id).

Once the refund claim is validated through manual processing, (website name) will issue the refund within 21 days of receiving the online registration form. Depending on the procedures of the customer's bank, it may take 5-7 business days for the refunded amount to be credited back to their account.

In cases where payments for purchases are not received by (website name), (website name) will contact the payee or user to resolve the payment settlement.

If a dispute cannot be resolved by (website name), the disputed amount may be directly credited to the payer's account, and the direct credit and debit between the payer and payee's account will not be disputable by the payee. Once a settlement is reached between the payee and payer, (website name) will handle the funds according to the terms of the settlement.

In the event of a chargeback, where the payee or service provider has already received payment, the resolution of the payment will be governed by the existing agreement. Users and payers will be duly notified regarding such situations.